fbpx

Refund Policy

Once we receive your return or the seller notifies us of receipt of return, as the case may be, a refund is issued to the original payment method (in case of pre-paid transactions) or to your bank account within 3-5 working days.

If the standard time-frame as mentioned in the above table has expired and you have still not received the refund, please contact your credit or debit card issuer or your bank for more information. Refunds will not be processed in cash. Refunds can be processed via paper cheque only in exceptional cases.

In case paper cheque is issued for the refund then we will send you an e-mail asking you to call us and provide your name and address where you want the demand draft to be sent. After we receive these details, refund will be initiated.

For Seller-Fulfilled orders:

  1. For damaged/ defective items, the seller will issue a refund if the item cannot be repaired or replaced.
  2. In any case where a refund is required, the seller(s) need to authorise that refund. Mehendi.gallery can assist in facilitating refunds for you only when the seller notifies us of the receipt of the item. Once the seller notifies us of the receipt of the return item, the above refund time period will apply for processing refunds.

Note: Refunds cannot be processed to third-party accounts. The name on your Mehendi.gallery  account should match with the name of the bank account holder.

Paper cheque clearing

All cheque refunds will be in form of “at par” Bank cheques. All Bank cheques are cleared locally in the following cities:

AhmedabadDelhiLudhianaPune
AurangabadGurgaonMoradabadSalem
BangaloreKolhapurMumbaiSurat
ChennaiKolkataNoidaVellore

If you plan to present the cheque in person in any other city, ensure that your beneficiary bank sends the cheque for outstation clearing.

In case you plan to drop your cheque in a clearance box, please note the following:

– If you are dropping the cheque in a clearance box in any of the above cities, use the box marked Local Cheques.

– If you are dropping the cheque in a clearance box in any other city, use the box marked Outstation Cheques.

Failing to follow the above instructions might result in the cheque not being processed and a penalty being levied by the bank.

Note: Once a cheque is issued, Mehendi.gallery  will send you an e-mail with the tracking details of the refund cheque within 4 business days from the date of refund.

Note: The seller will not refund the shipping cost incurred in case of remorse returns.